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HarborOne Mortgage is open for business. The health and safety of our customers and our team are of the utmost importance to us in this ever changing COVID-19 environment. Because of that, we are fortunate that our staff is able to work from home and online and ready to assist you with all of your home financing needs.

Attention Customers

HarborOne Mortgage continues to lend to both homebuyers and refinance customers during these unprecedented times. Much of our business can be conducted over the phone or via the internet, however, there may be instances where business is conducted face to face. Home inspections, appraisals and loan closings are a few examples where a face to face may be requested. Below are best practices when you are planning for an in-person meeting:

  • Confirmation there has been no known exposure to the virus, no overseas travel within 45 days, and no current symptoms indicative of the Coronavirus.
  • Sanitize surfaces before and after any in person meetings
  • Do not share pen or other instruments
  • Agree to be no closer than six feet from anyone
  • Provide any form of ID, when required, electronically to avoid physical contact
  • Ask individuals to wash their hands thoroughly prior to meeting
  • Encourage the use of rubber gloves, if possible

As we navigate through this historic time, you may experience transactional delays due to shelter at home requirements, businesses closures, job interruptions, etc. Please communicate with your HOME Loan Officer if there are any material changes to your circumstances prior to the closing of your home mortgage. Stay safe!

About Debbie Austin-Brown

Debbie joined Merrimack Mortgage Co. in 2000. She has been named a "Top 10 Loan Officer" by the New Hampshire Housing Finance Authority eight different years, and was awarded the "Gold Star Award" by the Rural Development Guaranteed Loan Program. She is also a certified instructor for the NH Real Estate Commission, and has been a parent volunteer in Keene schools and with the Keene Youth Hockey program. She has sponsored youth teams in the Keene Cobra Hockey league, the Keene Cal Ripken Baseball league, and the Cheshire County Youth Soccer Club.

Debbie holds a Bachelors Degree in Economics from Bates College, and a Masters Degree in Business Administration from Plymouth State College.


"Debbie was a tremendous source of information and support. She answered my many questions with respect and thoroughness". Sue in Keene, NH.

'Debbie is very pleasant to do business with. She is friendly, patient, clear and concise with all that needs to be done for the home financing process". Ron in Swanzey, NH.

"I really appreciate my Realtor's referring me to Debbie and Merrimack Mortgage Co. It was the best referral ever!" Jen in Keene, NH

Debbie Austin-Brown was fantastic to work with. She was very quick to answer all of our questions and help us with any of our needs. She made the process as easy as she could. We appreciate all of her hard work! - Jason
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